NorthSky Technology Careers
Position: Client Systems Administrator
Why us?
NorthSky Technology is a go-to technology provider offering cutting-edge IT, Security, and Cloud solutions for small and mid-sized businesses and nonprofits in the Minneapolis-St. Paul area. From inception in 2010, through today, our business is built on these principles:
Clients + Colleagues First
We believe that to be successful, we must always put YOUR interests first. Organization, requirements, and objectives are unique, and we customize every solution and recommendation to best fit our clients. We work together as an internal team to customize solutions using our colleagues talents to their fullest.
Straightforward Communication
Technology can often be complex, difficult to understand, and full of jargon. To make well-informed decisions, we ensure that every option and consideration is presented in plain language that is understandable.
Attention to Detail
The smallest details can have a huge impact. You will not find another provider more attentive to every aspect of technology and how it can positively impact organizations!
Giving Back
At the heart of everything we do is an effort to give back and support small businesses, local community, and non-profits. We regularly donate our time, talents, and earnings to help great causes.
The Position
We are looking for an experienced Client Systems Administrator to help develop, maintain, and support our rapidly expanding client infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems administrators may have a background in Managed IT, helpdesk support, Windows system administration, or Microsoft 365 administration.
Responsibilities
- Manage, monitor, support all installed systems and infrastructure: Windows desktops, Windows servers, Microsoft 365, Microsoft Office applications.
- Install, configure, maintain, and troubleshoot Windows based office environments and common applications (Outlook, Acrobat, Word, Excel, Edge, Chrome, etc)
- Proactively ensure the highest levels of client systems and infrastructure performance, integrity, and availability.
- Receive inbound calls, emails, and tickets from clients, working to ensure timely and complete resolution of requests.
- Implement and maintain security, backup, and redundancy strategies.
- Advise and consult with clients and end users to help them improve their use of technology in a secure and efficient way.
- Participate in the design of client IT systems, networks, cloud environments, and security strategies.
- Provide escalated support for issues and tasks beyond the capabilities of other staff.
- Liaise with vendors and other IT personnel for problem resolution.
Preferred Knowledge and Experience
- Experience with Remote Monitoring and Management (RMM) systems.
- Proficiency working with support ticketing systems and keeping good notes of issues and project work.
- Practical networking knowledge: network switching, TCP/IP, DNS, wifi coverage.
- Any familiarity with the following is a plus:
- MDM solutions, InTune
- Mac computer support
- Microsoft Defender for Endpoint
- Microsoft Advanced Threat Protection
- Windows 365, Azure Virtual Desktop
- Writing monitoring scripts, automating fixes through scripting
- Developing user guides, training, and documentation (written or video)
- Developing and maintaining internal protocols, procedures, and documentation
- Ability to safely lift and manipulate at least 50lbs.
Don’t meet every single requirement? Apply anyways! If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to reach out regardless. You may be just the right professional for this or other roles.